FAQ and Forums/FAQ
The app crashes on startup
Peter Hewitt
posted this on March 04, 2011 13:09
If you are experiencing data crashes upon opening the app, please follow these steps.
hen open the app. If it crashes then open it again and you should see a "Crash Report" screen. We've added a way for any crashes to be reported to us along with a copy of your data by email.
We will then:
1. Load your data and determine the reason for the crash.
2. Setup a sync account for you if you don't already have one.
3. Load the corrected data into your sync account.
4. Provide instructions to you to re-install the app and recover your data.
5. If anything is found wrong with the app itself we will issue a fix to the Market ASAP.
We apologize for the issue and are dedicated to solving the problem.
- Download version 1.4.5 of the app from the Market.
- Open the app. If it crashes then open it again and you should see a "Crash Report" screen.
- Tap the Yes button to send us the crash report. That will bring up an email screen loaded with everything we need.
- Send the email.
We will then:
- Load your data and determine the reason for the crash.
- Setup a sync account for you if you don't already have one.
- Load the corrected data into your sync account.
- Provide instructions to you to re-install the app and recover your data.
- If anything is found wrong with the app itself we will issue a fix to the Market ASAP.
We apologize for the issues and are dedicated to solving them as quickly as possible.
Comments
Hi,
I've updated my phone with babyesp app installed on it, I had to do new install and now when start baby esp it says:
"unfortunately, baby esp has stopped" and it doesn't offer me option to send crash report.
It could be some corrupted logs in app, as the widget still works, so I can still add nursing, nappy changing ... etc, but can't go inside the app.
Thanks for your help